BU415 Lecture Notes - Lecture 2: Loose Coupling, Organizational Chart
Document Summary
Organizational structure: organizational structure hierarchies head, ceo/general manager operations (reception, maids, barn staff etc. ), customer service, accounting/finance, marketing/sales: top-down organizational chart. Process/policies: reception welcomes people, assign rooms, give keys, check in/out, take messages, barn boy feed the horse, Technology: pen and paper, phone, shelf for keys/msgs, fork, buckets, etc. Information system = formal, socio-technically, organizational systems, designed to collect, process, store, and distribute information. It: process, the series of steps necessary to complete a business activity, ex. check-in at hotel, credit approval at a bank, people. Individual/groups directory involved in the information system: end users, managers, their needs are a critical concern in designing/implementing a new info system, structure, the organizational design hierarchy, decentralised, loose coupling, the reporting configuration functional, divisional, matrix. The four components of an info system are interdependent. Executive management, middle management, operations: each has a diff need, ex.
