ADMS 1000 Lecture Notes - Lecture 3: Chester Barnard, Mary Parker Follett, Elton Mayo

• School: York University
• Department: Administrative Studies
• Course: ADMS 1000
• Professor: Eytan Lasry

Document Summary

Nightline, abc news; august 20, 2010 (7:15 min) One best method for performing a job. Processes tested for efficiency, capacity issues for fast and consistent food and service. Cooking (size of burger, amount of their area of expertise. Managers" mental work should be separated from labourers" physical work. Workers are not capable of managing themselves. Money is the only factor in motivating workers. Compensation must be closely tied to performance. Each employee reports to only one boss. Company goals take priority over individual interests. fries) Service (standard messages: would you like fries with that?) E. g. cashiers, cook, supervisor, restaurant manager, restaurant franchisor. Supervising the workers: managers direct workers; do less hands on work restaurant workers cashiers/cooks - unskilled. Motivating the workers: money is used to motivate, part-time work; precarious work, minimum wage; no benefits, pensions etc . Work is compartmentalized: e. g. cook, cashier, cleaner, etc.