ADMS 2400 Lecture Notes - Lecture 6: Procedural Justice, Telecommuting, 360 Degrees Of Billy Paul
9 Dec 2014
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Trends: globalization customer expepectations have really increased with globalization. Firms must add value: high labour costs, technology- ee"s can now telecommute, manage by objectives. Incentivensity: be sensitive in giving feedback. different generations need to be managed: legal requirements: track performance. Types of appraisal system: mbo (management by objective). Performance is determined not where you work but how comfortable you are doing it: 360 degrees feedback - appraisal is done by numerious sources such as customers, prers, subordinates, supervisors etc. gives a broader, less biased review. Job dimensions examples: server standards: taking orders, delivering food, citizenship. The willingness to be vulnerable to an authority based on + expectations of the authority"s (boss or org) intent. Trust has two related concepts justice : the perceived fairness of an thority"s decision-making. Character- values/principles benevolence belief that the person/authority has my best interest at heart. Interpersonal: are ee"s treated fairly in a respectful manner. Informational: is communication during org decision making fair/respectful.
