ADMS 2400 Lecture Notes - Lecture 3: Flight Attendant, Job Analysis, Job Performance

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Len Karakowsky

Document Summary

Job performance- employee behaviours that contribute either positively or negatively to organizational goal accomplishment. Task performance is the set of explicit obligations that an employee must fulfil to receive compensation and continued employment. Routine task performance- well-known or habitual responses by employees to predictable task demands. A flight attendant demonstrating how to put on a seatbelt. Adaptive task performance- thoughtful responses by an employee to unique or unusual task demands. Flight attendants getting people of a crashed plane. Creative task performance- ideas or physical outcomes that are both novel and useful. Employee creativity is necessary to spark the types of innovations that enable organizations to stay ahead of their competition. Job analysis- a process by which an organization determines requirements of specific jobs. Steps to conduct a job analysis: generate a list of activities involved in the job, each activity is rated according to importance and frequency of the activity.