ADMS 2400 Lecture Notes - Lecture 9: Achievement Orientation, Selective Perception, Type Physicalism
6 Dec 2015
School
Department
Course
Professor
Document Summary
Learning- a relatively permanent change in an employee"s knowledge or skill that results from experience. Decision making- the process of generating and choosing from a set of alternatives to solve a problem. Expertise- the knowledge and skills that distinguish experts from novices. Types of knowledge: explicit knowledge- knowledge that is easily communicated and available to everyone. Information in a manual or textbook: tactic knowledge- knowledge that employees can learn only through experience. Methods of learning: reinforcement, positive reinforcement- occurs when a positive outcome (reward) follows a desired behaviour. For it to be successful, an employee needs to see a direct link between his behaviour and the desired outcome: negative reinforcement- occurs when an unwanted outcome is removed following a desired behaviour. Performing a task so you won" get yelled at. People will exhibit specific behaviours if they are rewarded for doing so. Contingencies of reinforcement- four specific consequences used by organizations to modify employee behaviour.
