ADMS 3930 Lecture Notes - Lecture 16: Pith, Communication, Active Listening

• School: York University
• Department: Administrative Studies
• Course: ADMS 3930
• Professor: Martin Stephanie

Document Summary

Change the pattern of communication throughout the company so that employees feel comfortable talking with top management again. Find out what others within and outside the organization think. Communication: explain the role that perception plays in communication and communication problems, describe the communication process and the various kinds of communication in organizations. Perception is the process by which individuals attend to, organize, interpret, and retain information about their environments. Affect each part of the perception process: Tendency to notice and accept information consistent with our values and beliefs. Tendency to fill in the gaps when information is missing. (cid:449)e assu(cid:373)e that (cid:449)hat (cid:449)e do(cid:374)"t k(cid:374)o(cid:449) is (cid:272)o(cid:374)siste(cid:374)t (cid:449)ith (cid:449)hat (cid:449)e do k(cid:374)o(cid:449) (cid:449)e ha(cid:448)e a (cid:271)asi(cid:272) (cid:374)eed to u(cid:374)dersta(cid:374)d a(cid:374)d e(cid:454)plai(cid:374) the (cid:272)auses of other people"s behaviour. Internal causes are (cid:448)olu(cid:374)tar(cid:455) or u(cid:374)der the i(cid:374)di(cid:448)idual"s (cid:272)o(cid:374)trol. E(cid:454)ter(cid:374)al (cid:272)auses are i(cid:374)(cid:448)olu(cid:374)tar(cid:455) a(cid:374)d outside the i(cid:374)di(cid:448)idual"s (cid:272)o(cid:374)trol.