Organizational Communication Lecture – September 13 , 2013th
Interpersonal Communication is:
Two or more people, within a particular context
Who are aware of each other
Acting together to create, sustain, and manage shared meanings
Through simultaneously sending and receiving messages
About both themselves and the topic of conversation
Using socially shared verbal symbols and socially defined, biologically shared
nonverbal symptoms and symbols
In an ongoing process of mutual adjustment
Three Universal Questions
We always speak to answer 3 ongoing questions:
1. What’s going on?
2. What’s going to happen next?
3. How am I being treated in this situation?
These questions make sense in any situation but often mean more in
conversations in the workplace.
Context Matters to Meaning
The context shapes the meaning and the quality of the words and gestures
Where you are, when you’re speaking and with whom makes a big difference
Work place meanings interpenetrate personal meanings
If a decision goes one way—the communication relationship is “good” but if
not—“it’s bad”—and that will affect next decision
Organization as Context
We communicate differently when talking with:
o People we know well
o Who do the same thing we do
o Who we think of as equal to us in competence or skill
Compared to talk with people:
o We don’t know
o Who do something quite different
What’s an Organization?
In a general way:
Groups of people working together towards specific, shared goals
Division of labor – different people do different but inter-connected jobs
They are directed by a stable and legitimate hierarchy of authority Definition We’ll Use Throughout the Course:
Defining an organization consists of 5 elements:
1. Two or more individuals
2. Who recognize that some of their goals can be more readily achieved
through interdependent (cooperative) actions, even though
disagreement (conflict) may be present.
3. Who take in materials, energy, and information from the environment
in which they exist (input)
4. Who develop coordinative and control relationships to capitalize on
their interdependence while operating on these inputs (throughput)
5. Who re