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Sept 13 - Lecture.docx

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York University
Communication Studies
COMN 4115
Dalton Kehoe

Organizational Communication Lecture – September 13 , 2013th Interpersonal Communication is:  Two or more people, within a particular context  Who are aware of each other  Acting together to create, sustain, and manage shared meanings  Through simultaneously sending and receiving messages  About both themselves and the topic of conversation  Using socially shared verbal symbols and socially defined, biologically shared nonverbal symptoms and symbols  In an ongoing process of mutual adjustment Three Universal Questions  We always speak to answer 3 ongoing questions: 1. What’s going on? 2. What’s going to happen next? 3. How am I being treated in this situation?  These questions make sense in any situation but often mean more in conversations in the workplace. Context Matters to Meaning  The context shapes the meaning and the quality of the words and gestures being exchanged.  Where you are, when you’re speaking and with whom makes a big difference  Work place meanings interpenetrate personal meanings  If a decision goes one way—the communication relationship is “good” but if not—“it’s bad”—and that will affect next decision Organization as Context  We communicate differently when talking with: o People we know well o Who do the same thing we do o Who we think of as equal to us in competence or skill  Compared to talk with people: o We don’t know o Who do something quite different What’s an Organization? In a general way:  Groups of people working together towards specific, shared goals  Division of labor – different people do different but inter-connected jobs  They are directed by a stable and legitimate hierarchy of authority Definition We’ll Use Throughout the Course:  Defining an organization consists of 5 elements: 1. Two or more individuals 2. Who recognize that some of their goals can be more readily achieved through interdependent (cooperative) actions, even though disagreement (conflict) may be present. 3. Who take in materials, energy, and information from the environment in which they exist (input) 4. Who develop coordinative and control relationships to capitalize on their interdependence while operating on these inputs (throughput) 5. Who re
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