COMN 4115 Lecture Notes - Organizational Communication, Laundry Detergent, Customer Service
18 Dec 2013
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Document Summary
List of key elements to understand organization structure. 5 work coordination mechanisms: mutual adjustment (communication behavior cycles, humans divide and coordinate labor by talking. One small group to several, and from. General low skilled work to specialized skilled work. They group individuals based on knowledge or skills. They group individuals based on time: day shift, night shift, etc. Groups organized by products: production line for hand soap vs laundry detergent. Groupings by process: customer service, delivery. Creating different groupings provides benefits of specialization: creates the problem of coordination and control. Hierarchy of authority linking individuals efforts together done through. Rules, policies and operating procedures limit discretion and help ensure predictability and uniformity. Planning and control systems enhance management"s ability to control of performance outcomes. Direct contact: managers meet face-to-face to coordinate unit activities. Team meetings (permanent: permanent committees gather to make coordinating decisions.
