ECON 2500 Lecture Notes - Lecture 20: Multivitamin

• School: York University
• Department: Economics
• Course: ECON 2500
• Professor: Andrei Semenov

Document Summary

Lecture 20: quality is a broad concept. Often it refers to a degree or grade of excellence. In this chapter, we consider a narrower concept of quality: consistently meeting standards appropriate for a spe(cid:272)i (cid:272) produ(cid:272)t or ser(cid:448)i(cid:272)e: the fast-food outlet, for example, may serve high-quality hamburgers. The hamburgers are freshly grilled, are served at the right temperature, and are the same every time you visit. Investigation led to two actions: membership renewal dates were staggered across the year to spread the workload moreevenly. More i(cid:373)porta(cid:374)t, outdated a(cid:374)d i(cid:374) e(cid:454)i(cid:271)le data e(cid:374)tr(cid:455) soft(cid:449)are (cid:449)as repla(cid:272)ed (cid:271)(cid:455) a (cid:373)oder(cid:374) s(cid:455)ste(cid:373) that was much easier touse. result:permanentemployeescannowprocessrenewalsquickly,eliminating the need for temps and also reducing member complaints. Response time process: systematic collection of data helps an organization to move beyond dealing with obvious problems. This is because work is organized in processes. Here are some examples: processing an application for admission to a university and deciding whether or not to admit the student.