ITEC 4030 Lecture Notes - Lecture 1: Toyota Production System, Lean Thinking, Quality Management
31 Aug 2017
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Document Summary
Lean thinking, an industry-based quality management model, offers health care organizations (hcos) a methodological and strategic approach to provide greater value to both patients and staff members. Washington, established the virginia mason institute in 2008 in response to sharing results in the success of applying lean principles to improve health care. Lean principles are based on the toyota production system and take a systems approach at identifying and eliminating waste, elevating quality, and improving safety and lowering cost. Virginia mason"s ceo, gary s. kaplan, md, published (cid:498)bringing a. Systems approach to health(cid:499) detailing the multiple elements involved in the care of patients, the multiple factors influencing their health, and how these elements operate independently as well as together. In his report, he concludes that a structured, evidence based systematic approach is necessary to address performance gaps, mitigate inevitable human error, eliminate waste and variability, and create a culture of continuous process improvement.
