MGMT 1000 Lecture Notes - Lecture 5: Cash Flow, Usability, Income Statement

• School: York University
• Department: Management
• Course: MGMT 1000
• Professor: Jean Adams

Document Summary

Social business a double-edged sword: if you subscribe to a free-consumer service, you are the commodity. Companies use gps to target specific advertising: personal and business data can be compromised, online services are not 100% reliable. Service outages (rim) can cost a business in lost productivity, sales, and. Customer value triad reputation: quality, service, and price. Improve organizational effectiveness by learning to surface and change mental models. 4: surfacing mental models, planning for unexpected future events allows people to examine current assumptions and practices. Shwan: he did not plan for the legal thing. He had to lay off workers and his business contracted while he sorted things out. Find ways to catalyze the self-organizing potential of the system so that change acquires a dynamic of its own. Changes occur through differences that make a difference. Differences make a difference when they stimulate a complete reframing of a situation. Situations can be reframed directly through new information, or through key actions.