MGT 500 Lecture Notes - Lecture 85: Shyness, Communication Apprehension

• School: Ball State University
• Department: Management
• Course: MGT 500
• Professor: Ronda Smith

Document Summary

It"s east to ignore silence or limited communication because it"s defined by the lack of information. This is normally a mistake, but regardless, silence can be the message communicated to think it"s meaning is noninterest or inability to deal with a certain topic. Employees will be more silent if they aren"t being treated well by managers and often experience negative emotions or think they don"t have a lot of power in their organizations. Silence can also be a simple information overload outcome or delaying period for considering a certain response. Using silence and withholding communication are actually very common and cause a lot of problems. Silence by employees can mean managers don"t have the information about problems in operations of the organization. In addition, silence from management can leave employees feeling bewildered. Silence in regards to discrimination, harassment, corruption, and misconduct means upper-level management can"t take action to get rid of this problematic behavior.