PR 605 Lecture Notes - Lecture 76: Organizational Conflict

• School: Ball State University
• Department: Public Relations
• Course: PR 605
• Professor: Ingrid Cummings

Document Summary

Encourages interest and curiosity among group members. Provides the medium for problems to be aired and tensions released. Mild conflicts also can create energized emotions so group members become more engaged, energized, and active in their work. If managers see that depending on the situation, conflict can be beneficial, they have things they can do to effectively manage organizational conflict. One of the keys to lessening counterproductive conflicts is seeing when there is actually a disagreement. A lot of conflicts happen because individuals use different words to talk about the same course of action. Successful conflict management sees these various differing approaches and attempts to resolve conflict by encouraging a more open and honest conversation focused on people"s interests instead of issues. Another approach is having the conflicting groups choose parts of the solution most important to them, then focusing on how each party can be satisfied.