SMG OB 221 Lecture Notes - Lecture 2: Hawthorne Effect, Need Theory, Equity Theory
2 Feb 2017
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Workers able to see- so productivity went up. Light almost too bright - productivity still went up. But when light brought down to where it was before the productivity went up. The workers are being observed - the first time the workers are paid attention to - showing what they can do. Smart people finally thought about the fact that people"s feelings matter. Men were told that at a certain production level they would receive cash. First time they did it - productivity stayed the same. As they increased bonus, productivity stayed the same. Willingness to exert high levels of effort toward goals- need to satisfy. Process of arousing, directing and maintaining behavior toward a goal. Comes from forces within, person that affects his or her direction, intensity and persistence of voluntary behavior - no one can motivate you** Some forces that are external but they are temporary. Need- more money for unexpected medical expenses.
