MIS 140 Lecture Notes - Lecture 2: Business Process, Virtual Reality, Sensitivity Analysis

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If not, then the decisions were incorrect and the process begins again. Decision making and problem solving occur at each level in an organization. Strategic decision making: managers develop overall strategies, goals, and objectives. Unstructured decisions: occurs in situations in which no procedures or rules exist to guide decision makers towards the correct choice. Project- a temporary activity a company undertakes to create a unique product, service, or result. Metrics- measurements that evaluate results to determine whether a project is meeting its goals. Market share: the portion of the market that affirm captures (external) Return on investment (roi): indicates the earning power of a project. Benchmark: baseline values the system it seeks to attain. Benchmarking: a process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance. Model: a simplified representation or abstraction of reality.

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