PSYC 333 Lecture Notes - Lecture 7: Paq, Job Evaluation, Agreeableness
6 Oct 2015
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Document Summary
It is what people actually do and not the result of their actions performance what employees do actions or behaviors relevant to the organization"s goals e. g. # of sales calls or visits a salesperson makes in a month the organization"s goals e. g. # of sales calls or visits a salesperson makes in a month e. g. dollar value of sales effectiveness the results of performance productivity ratio of effectiveness (output) to cost of achieving that effectiveness (input) The criterion problem the challenge of capturing all important components of performance criterion deficiency & contamination criterion deficiency when actual criterion is missing information that"s part of behavior one is trying to measure criterion contamination when actual criterion includes information unrelated to the behavior one is trying to measure relationship b/t the ultimate and the actual criterion. Ocbs (organizational citizenship behavior) going beyond what is expected common behaviors across most jobs typically predicted by personality determinants of ocbs personality specifically conscientiousness.
