HSP M 101 Lecture Notes - Lecture 17: Standard Operating Procedure, Natural Disaster, Foodborne Illness

• School: Iowa State University
• Department: Hospitality Management
• Course: HSP M 101
• Professor: carolineebert

Document Summary

There is no such thing as a typical day in the hospitality industry! All tasks are significant, urgent tasks require immediate action (urgent task may be a guest problem, equipment, supplies, or employment problem. Planned course of action and strategy for an activity. Policy development: develop a statement of purpose (what is the purpose of this policy?, cross-functioning teams (who does this policy impact?, current trends/technology (is the policy relevant) Written description that tells how to perform a task. Who is responsible task breakdowns (responsibility is a mixture of managers and employees) (brainstorming, observing, & recording) Resolving operating problems needs to happen quickly and efficiently. Essential skills: develop a positive relationship with upper-management. Effective communication: daily reports, revenue, labor, guest satisfaction. Legal liability- managers must capture acts that can damage the establishment ex) accidents, foodborne illness, critical incidents, unusual events. All information recorded in the daily/manager log must follow operation guidelines and fall into one of two categories (operations/incident)