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Class Notes for Hospitality Management at Iowa State University

HSP M 101 Lecture Notes - Lecture 24: Control Risks
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Chapter 14 Leadership and Management Leadership make a difference when measuring success teams need effective leaders significant influence on the direction of a team Are Leaders Born or Made challenge the process inspire ...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 25: Meeting And Convention Planner, Super Bowl, Car Rental
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Chapter 13 Special Events Event Planners The title of event planner was introduced by hotels and convention centers responsible for planning event from start to finish Special Events Always planned Always elevate expectati...

Hospitality Management
HSP M 101
carolineebert
HRI 101 Lecture 22: Chapter 12
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Chapter 12 Associations are BIG businesses Spending billions of dollars Hosting thousands of meetings Attracting millions of attendees Convention Visitors Bureau (CVB) Major participants in the meeting convention industr...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 23: Mgm Resorts International, Native American Gaming, Boyd Gaming
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Chapter 11 Gaming Entertainment Evolution of Gambling gambling is among the oldest of human behaviors evidence of gambling stretches back into prehistory 30 years ago gambling in the US was ONLY permitted in 2 states Nevad...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 21: Epcot, Discovery Cove, Field Museum Of Natural History
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Chapter 10 Recreation Attractions Recreation, Leisure, Wellness Increased stress leads to burnout need to make a work and life balance Activities are extremely varied Cultural: museums, arts, music, theater Active: outdo...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 20: Employee Retention
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Chapter 10 Retention and Termination Hiring the Right People Attitude is everything! Does this person need the job or want the job? Learn about your applicants: check background, references, and internet Prevent the warmbo...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 19: Fair Labor Standards Act, Merit Pay
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Chapter 9 Compensation Benefits Unemployment Insurance: temporary source of income, funded by money taken out of your and the companys taxes. Funded with money paid by the employer while the person was employed. Social Sec...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 18: Brainstorming, Unanimous Consent
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Chapter 8 Managing Meetings What happens at Meetings? Quorum: minimum number in attendance A Standard Order of Business read and approval of minutes, reports, unfinished business, new business Agenda: alternative to follow...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 17: Standard Operating Procedure, Natural Disaster, Foodborne Illness
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Chapter 7 Daily Operations Establish Priorities There is no such thing as a typical day in the hospitality industry! Base priorities off the operations goals Values, Mission Statement and Plan all tasks are significant, ur...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 16: Shift Work, Fair Labor Standards Act
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Scheduling Effective Scheduling: Right Number of Employees at the Right Position and Time The costliest thing of a business is labor costs Steps to Managing and Developing Schedules 1) Determine budgeted labor costs 2) Cre...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 15: Team Building, Conflict Management
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Teamwork Team: a group of people working together to complete a task or reach a common goal. not one person has enough knowledge, creativity experience to tackle todays complex business problems alone. ***there is a diffe...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 13: Job Performance, Dont
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Employee Performance Chapter 4 Motivating Employees You need to: Acknowledgment(Show you Care) Expressing Appreciation(Thank You) Sharing Information(Foundation for Involvement) Showing Interest(How are you?) Involving Emp...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 12: Nonverbal Communication, Environmental Noise, Active Listening
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Communication Managers MUST Communicate represents the business and how others see you Communicate with: Employees, Guests, Owners, other Managers, SuppliersVendors, Community Employee Communication builds trust raise pro...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 11: Brainstorming, Foodservice, Operating Budget
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Chapter 2 Leaders Facilitate the Planning Process Leaders main task is to inspire people, Managers main task is to run the place properly Planning Process figuring out where youre going. Not always difficult but takes time...

Hospitality Management
HSP M 101
carolineebert
HSP M 101 Lecture Notes - Lecture 14: Organizational Culture
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Chapter 1 Dynamics of Leaderships The Hospitality Manager (wide range of knowledge and skills needed) Successful operations achieve goals: -Financial -Standards -Time Management -Use o...

Hospitality Management
HSP M 101
carolineebert
Administrative Law - Reference Guides

Administrative law directly influences the life of every American citizen. All local, state and federal agencies operate pursuant to general Administrative law principles. An understanding of all administrative law functio...

Business Admin - Mgt
MGMT 10
All Professors
Organizational Behavior - Reference Guides

The systematic study of individual and group behavior within organizational structures is outlined in this coordinated Guide. Theories of leadership and individual behavior are related to the foundations of group behavior ...

Psychology
PSYC 302
All Professors
Introduction to Business Law - Reference Guides

Business law, sometimes referred to as corporate-commercial law, is a system of governance and regulations in connection with the creation, existence and dissolution of businesses. Today, Canadian businesses are governed b...

BLAW - Business Law
BLAW 464
All Professors
Management - Reference Guides

The complex aspects of Management are made clearer in this Guide. This powerful Guide provides comprehensive assistance to anyone who desires a deeper appreciation of basic Management principles. The fundamentals of organi...

BA - Business Administration
BA 2283
All Professors
Corporations - Reference Guides

Corporations are explained with clarity and precision in this informative Guide! This guide helps to remove some of the confusion that popularly exists concerning the purpose, the extent, and the legal effect of different ...

BA - Business Administration
BA 2283
All Professors

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