COB 291 Lecture Notes - Lecture 2: Standard Deviation, Queueing Systems, Queueing Theory
Document Summary
13. 0 introduction: queuing theory: refers the body of knowledge dealing with waiting lines. 13. 1 the purpose of queuing models: focus on determining the level of service that a company should provide. In many queuing problems, management has some control over the level of service provided: this can be expensive or wasteful. 13. 2 queuing system configurations: single queue, single-serve system. In this customer enter the system and wait in line on a first-in, first-out basis until they receive service; then they exit the system. This t(cid:455)pe of s(cid:455)ste(cid:373) is a(cid:374) e(cid:454)a(cid:373)ple of we(cid:374)d(cid:455)"s a(cid:374)d ta(cid:272)o bell: single-queue, multi-server system. Customers enter the system and join a fifo queue. Upon reaching the front line, a customer is serviced by the next available server. Found at airport check in counters, post offices, and banks: collection of single-queue, single-server systems. When customers arrive, they must choose one of the queues and then wait in line to receive service.
