MKT 3401 Lecture : Marketing Notes
Document Summary
It makes people listen to you and pay attention. Everyone has a default look, some people come off angry even when they are not: 7% of the emotional impact on others is judged by the verbal arrangement of the message, what they look for in hiring is. Intrapersonal communication skills: live, in public, one on one. Make yourself likeable: draw people to you, vocal ability, don"t be boring!!!!!! Increased usage of your product because people like it more. Reduces selling time, you wont have to do information searching. The consumer knows what they want and where they will go to get it. 63% of people will change their opinion based on one other person. If failure occurs, if you have a recovery system, then the customer will leave happy. Some companies will fail on purpose just so they can recover, it will make them look impressive.
