INFS 247 Lecture Notes - Lecture 3: Performance Indicator, Information System, Usability
19 Jun 2018
School
Department
Course
Professor
Lecture 3 – Assessing and Supervising Information Systems
September 5th
Assessing Information Systems
In order to assess the success of departments, projects and initiatives, organizations use key
performance indicators, or KPIs
Measures
oE.g. “Store X sold Y items”
Metric
oQuantifiable measures used to gauge performance
KPI – Key Performance Indicator
oA measurable value that demonstrates how well an objective is being achieved
oEvery KPI is metric, but not every metric is a KPI (not every metric is a Key Performance
Indicator)
Benchmark
oValue representing the point of reference for evaluating performance or level of quality
oCan represent standard value, optimal value, target value
Chosen KPIs should be:
oAligned – reflecting strategic goals and objectives
oAttainable – measured based on the data that can be obtained in straightforward
manner
oAccurate – Accurate data + calculations
oActionable – giving insights that can prompt action
A single KPI is rarely fully indicative
Combination of KPIs more precise picture
KPI examples
oUniversity KPIs
4 year graduation rate, acceptance rate, enrollment rate, retention rate, job
placement rate, average first year salary
oRetail KPIs
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Lecture 3 assessing and supervising information systems. In order to assess the success of departments, projects and initiatives, organizations use key performance indicators, or kpis. Metric: quantifiable measures used to gauge performance. Kpi key performance indicator: a measurable value that demonstrates how well an objective is being achieved, every kpi is metric, but not every metric is a kpi (not every metric is a key performance. Benchmark: value representing the point of reference for evaluating performance or level of quality, can represent standard value, optimal value, target value. 4 year graduation rate, acceptance rate, enrollment rate, retention rate, job placement rate, average first year salary: retail kpis. Same-store sales, percentage of sales from repeat customers, percentage of sales by contact method. Tableau: data organizer, shares information with everybody in a company. Efficiency and effectiveness: efficiency performance in the best possible manner with the least waste of time and effort.
