ADM 2372 Chapter Notes - Chapter 2: Performance Indicator, Transaction Processing System, Decision Support System
9 Apr 2016
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Decision-making essentials: the structure of a typical organization is similar to a pyramid, and the different levels require different types of information to assist in decision making, problem solving, and opportunity capturing, common company structure: A project is a temporary activity a company undertakes to create a unique product, service, or result. Metrics are measurements that evaluate results to determine whether a project is meetings its goals. Two core metrics are critical success factors and key performance indicators. Critical success factors (csfs) are the crucial steps companies perform to achieve their goals and objectives and implement their strategies. Key performance indicators (kpis) are the quantifiable metrics a company uses to evaluate progress toward critical success factors. Kpis are far more specific that csfs. Kpis measure the progress of csfs with quantifiable measurements, and one. Kpis can focus on external and internal measurements.
