MGT 315 Lecture Notes - Lecture 10: Job Satisfaction, Customer Satisfaction, Back Pain
Document Summary
Identify what work needs to be done and hire the best employees to do it. Evaluate and improve their performance through motivation and training. Much of the work will be done in diverse teams, which may lead to discrimination and other legal concerns. We live in a world of bounded rationality and are not perfect decision makers. Emotions & stress have a big impact on our decision making, and are heavily influenced by our perceptions of justice. If your boss is emotional and unpredictable: this is(cid:374)"t p(cid:396)ofessio(cid:374)al, do(cid:374)"t k(cid:374)o(cid:449) (cid:449)hat to e(cid:454)pe(cid:272)t. Psychological, physiological, and action readiness responses to external and internal stimuli: feeling angry, fight or flight. Emotions: tend to be discrete, shorter, and more intense, connection to eliciting event is clear. Moods: tend to be diffuse, longer, and less intense, connection to eliciting event is unclear. Positive emotion: goal achievement, receiving recognition and praise, support. The pe(cid:396)(cid:272)ei(cid:448)ed fai(cid:396)(cid:374)ess of a(cid:374) autho(cid:396)it(cid:455)"s de(cid:272)isio(cid:374) (cid:373)aki(cid:374)g.
