MGT 250 Lecture Notes - Lecture 50: Expert System
5 Jun 2018
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• Sharing Knowledge & Expertise:
➢ Knowledge: the understanding one gains from info.
o Doesn’t reside in info.
o Resides in people.
▪ Companies hire consultants.
▪ Family doctors refer patients to specialists.
o It can be expensive to employ consultants, specialists, & experts.
▪ Companies have begun using 2 ITs to capture & share knowledge of
consultants, specialists, & experts w/ other managers & workers:
1. Decision Support Systems (DSS):
❖ Helps managers understand problems & potential solutions by
acquiring & analyzing info w/ sophisticated models & tools.
❖ Usually narrow in scope.
❖ Targeted toward helping managers solve specific kinds of
problems.
❖ Have been developed to help managers:
Pick shortest & most efficient routes for delivery trucks.
Select best combo of stocks for investors.
Schedule the flow of inventory through complex
manufacturing facilities.
❖ DSS programs don’t replace managerial decision-making.
❖ DSS programs improve managerial decision-making by
furthering managers’ & workers’ understanding of problems
they face & solutions that might work.
2. Expert Systems:
❖ Created by capturing specialized knowledge & decision rules used
by experts & experienced decision makers.
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Helps managers understand problems & potential solutions by acquiring & analyzing info w/ sophisticated models & tools. Targeted toward helping managers solve specific kinds of problems. Pick shortest & most efficient routes for delivery trucks. Select best combo of stocks for investors. Schedule the flow of inventory through complex manufacturing facilities. Dss programs don"t replace managerial decision-making. furthering managers" & workers" understanding of problems. Dss programs improve managerial decision-making by they face & solutions that might work: expert systems: Created by capturing specialized knowledge & decision rules used by experts & experienced decision makers. Permit non-expert employees to draw on expert knowledge base to make decisions. to sort through info & recommend a course of action. Most expert systems work by using a collection of (cid:498)if then(cid:499) rules. Ex: (cid:498)if a purchase is much larger than the cardholder"s regular spending habits, then deny approval of the purchase. (cid:499) can.
