MGT 250 Lecture Notes - Lecture 51: Operations Management
• Managing Service & Manufacturing Operations:
➢ Operations Management: managing daily production of goods & services.
➢ Productivity: a measure of performance that indicates how many inputs it
takes to produce or create an output.
Productivity = Outputs / Inputs
o At their core, organizations are production systems.
o Companies combine inputs to produce outputs in the form of finished
products/services.
▪ Inputs:
Labor
Raw materials
Capital
Knowledge
o The fewer inputs it takes to create an output or the greater the output
from one input is, the higher the productivity.
▪ Q: Why does productivity matter?
❖ For many companies, higher productivity doing more for less
results in:
Lower costs
Lower prices
Faster service
Higher market share
Higher profits
❖ Statistics:
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