MG 210 Lecture Notes - Lecture 15: Job Satisfaction, Organizational Behavior, Organizational Commitment

• School: Quinnipiac University
• Department: Management
• Course: MG 210
• Professor: Julia M.Fullick- Jagiela

Document Summary

Attitudes (evaluative statements concerning objects, people, or events). Cognitive component (the beliefs, opinions, knowledge, or information held by a person). Affective component (emotional or feeling part of an attitude). Organizational behavior (the study of the actions of people at work). Individual behavior including attributes, personality, perception, learning, and motivation. Group behavior including norms, roles, team building, leadership, and conflict. Organizational aspects including structure, culture, and hr policies/practices. Attitudes (evaluative statements concerning objects, people, events): made of cognition, affect, and behavior. Cognitive component (beliefs, opinions, knowledge, or info held by a person). Behavioral (intention to behave a certain way toward someone). Factors leading to dissatisfaction: poor pay, compensation, work conditions, benefits; lack of promotions or job security, when these conditions are optimal, job dissatisfaction will be eliminated. Factors leading to satisfaction: good leadership, manager relationship, recognition, advancements, feedback, support, when these factors are optimal, job satisfaction will increase. Job satisfaction is linked to productivity, absenteeism, turnover, customer satisfaction, ocb.