MG 210 Lecture Notes - Lecture 16: Interpersonal Communication, Organizational Communication, Voicemail

• School: Quinnipiac University
• Department: Management
• Course: MG 210
• Professor: Julia M.Fullick- Jagiela

Document Summary

Encoding (message is converted into symbolic form). Interpersonal communication (communication between two or more people). Organizational communication (patterns, networks, sys of communications within an org). Control (formal and informal communications act to control individual"s behaviors in orgs). Motivation (clarify what"s to be done, how well they"ve done, and what can be done to improve). Emotional expression (social interaction in the form of work group communications provide a way for employees to express themselves). Information (individuals and work groups need info to make decisions or do their work). Communication process (seven elements involved in transferring meaning between people). Noise (disturbances that interfere with the transmission, receipt, feedback). Body language (gestures, facial configurations, other body movements that convey meaning). Verbal intonation (emphasis given to words/phrases that conveys meaning). Filtering (deliberate manipulation of info to make it appear more favorable to the receiver). Information overload (occurs when info exceeds processing capability).