01:830:101 Lecture Notes - Lecture 12: Conflict Resolution, Art Therapy, Interpersonal Relationship

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01:830:101 Full Course Notes
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01:830:101 Full Course Notes
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Chapter 28: managing team conflict assertively and responsibly. Needed to form positive relationships (interpersonal relationship) with others. Handle in an assertive / responsible way. Identify the differences between the two parties. View the problem in terms of needs instead of solutions. See the conflict from a different view point. Think of all possible solutions (don"t just stick to the most convenient) When dealing with multiple generations on the field . Use the care framework to handle conflict. Encourage change through explaining the positive consequences. Chapter 29: communicating at the end of life. Nurses are there to support the family by listening to them. Reassuring responses only help the listener and not the dying. It"s ok to laugh and sit silently with the dying. Close the blinds, close the door, turn off loud monitor setc. Creative therapeutic ways to help a patient that"s dying. Mandala, coloring book, art therapy, put on their favorite music.

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