B A 350 Lecture Notes - Lecture 11: Quality Circle, Social Loafing, Deindividuation
1 Nov 2017
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Team: groups that has goal all going toward, accounting for goals, complementary skill sets: types of teams. Quality circles: group of people who come together on company time, represent different units of company, discuss quality problems in organization, no hr issues or issues on personnel, can also be self-managed. Self-managed teams: govern themselves have authority to make own decisions; Cross-functional teams: teams that come together from different functions; marketing, It; usually the executive committee; used to improve communication between departments. Task and process goals: write out what these goals are. Group size: issues to consider, optimal size for a team, terms. Norms of behavior: standards set by group, written or unwritten, everyone knows how to behave. Group cohesion: identify with the group, more = more satisfaction, communication, productivity, commitment, control, less tension; doesn"t mean you hang out outside of work.
