CFAS 2300 Lecture 7: Verbal and Nonverbal Communication
22 Nov 2016
School
Course
Professor
Document Summary
Communication the process of using verbal and nonverbal messages to generate meaning within and across various contexts, cultures, and channels (use communication 70% of the day) Verbal communication the use of words to create and convey meaning. Why do we communicate: to meet our needs. Practical goals: we always have an agenda. Each message contains: content level = information (dictionary, relational level = emotional meaning influences how we decode messages. Elements of language: sign an image that stands for or represents something specific and often looks like or depicts the thing it represents (ex. Road sign: symbol an arbitrary collection of sound that in certain combinations stand for concepts. The letters in a word and our words / texting short cuts. Indirect or vague language that substitutes for harsh, blunt, or offensive language. One fry short of a happy meal = questioning intelligence. Sleeping with = sex: the problem: the vague, abstract language can lead to misunderstandings.
