BUS 272 Chapter 9: CH9 Communication in Organization

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Sam Thiara

Document Summary

Communication: the process by which information is transmitted and understood between two or more people. Effective communication: transmitting the sender"s intended meaning is the essence of good communication. Critical ingredient for decision making: able to influencing others changing their behavior, work interdependently- coordinating work activities. Coordination, knowledge enters the organization and is distributed to employees. Supports employee well-being: conveys knowledge that kelps employees to better manage their work environment. Communication flows through channels between the sender and receiver. The sender forms a message and recodes it into words, gestures, voice intonations, and other symbols or signs. Next, the encodes message is transmitted to the intended receiver through one or more communication channels. The receiver senses the incoming message and decodes it into something meaningful. The meaning is what the sender had intended. Sender looks for evidence that the other person has received and understood the transmitted message in some situations.