CMN 120 Lecture Notes - Lecture 5: Social Skills, Descriptive Knowledge, Procedural Knowledge

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31 Jan 2017
School
Department
Course
CMN 120 Lecture 5 10/11/2016 10:08:00 PM
Communication Competence/Social Skills/GPA Theory
Midterm 1
Materials up to this lecture
Definition
Communication competence is the ability of a person to interact
appropriately and effectively with other people
o Communication competence is also referred to as people
skills, communication skills, social competence, social skills,
interpersonal competence or interpersonal skill
o Appropriateness (getting along with others)
o Effectiveness (successful in getting ahead, accomplishing our
goal)
o Appropriateness and effectiveness can vary in situation to
situation
Basic requirements
o Skills
Being competent is a skill, it’s something we learn and
can work at
Decoding skills (receiving messages and knowing what
those people mean)
Encoding skills (can you create those messages
effectively so that other people are able to understand
what you’re trying to say, translating goals you have
into an action, doing a behavior)
Decision skills (being able to think about the different
ways we can encode messages)
o Knowledge
Knowledge comes first, and we create our skills after
with that knowledge
Procedural knowledge (being able to look at context and
knowing which is going to be appropriate/effective in a
situation or not appropriate/ineffective)
Declarative knowledge (predict potential outcomes
based on us being competent or not competent)
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Factors that inhibit communication competence
Motivation
o If we don’t have motivation, we will probably not be a
competent communicator
o Motivation can impact whether you will be a competent
communicator or not
o Individual and situational (different personality characteristics
that can affect motivation level)
Anxiety
o Any sort of emotional state that might prevent us from
communicating competently
o If anxiety is too high, you may come off as being incompetent
Model of social skill
Box on canvas
Inherent aspects of communication competence
Judgments reside in both the actor and the observer
o Sometimes these perceptions are different
Different amounts of information available
Perceptual biases (we think we perform much better
than we actually do)
o Competence is both cognitive (thoughts and feelings about
competence) and behavioral (there are specific behaviors we
are going to do to try to accomplish our goal)
o Competence is both specific (viewed as competent in one
situation, and viewed as incompetent in another situation)
and general (consistent level of competence, people may
show time to time that they are viewed as incompetent)
Social skills training philosophies
Prevention
o Identifying people who might be at risk for being at low
competence for communication
Treatment
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