COMM 1 Lecture Notes - Lecture 15: Organizational Communication, Sharpening, First Amendment To The United States Constitution
3/8/18
Organizational Communication (cont.)
●Org culture created, sustained, modified through:
○Stories and myths
○Rituals and ceremonies
○Informal talk (social practices, rumors, etc.)
■Do workers tend to all eat lunch together
■Do workers go out after work together or all go home
■How people interact
●All determine culture
■Distortion via the “social grapevine”:
●People tell and retell and rumors get distorted
●Leveling - someone tells you something she heard about
something, when you tell another person you cut out details and
level it to what you think are the most important things.
●Sharpening - the stuff you leave in and choose to tell, you
exaggerate
●Assimilation - each person that retells is putting their own
biases and terms and spin on the information.
○For example: rumor is people getting fired - person who
assimilates says the sales team is going to be fired because
that person hates the sales team
○Assimilation also influences how a person will level it
●Technology and org comm
○Facilitating collaboration
■The rise of the “virtual organization” via comm networks
■Enterprise social media
●Web based platform like FB, but just for the organization
■Work-life balance
●Tech facilitates:
○More flexible scheduling
○Ability to better network
●But also more distractions
Mass Communication
●Nature of mass comm
○Messages sent to large and diverse audience
○Messages mediated
■(through print or electronics)
■You cannot have mass comm ftf
○Comm is less “transactional”
■Feedback reduced and delayed
■Transactional means there is interdependence
Document Summary
Do workers tend to all eat lunch together. Do workers go out after work together or all go home. People tell and retell and rumors get distorted. Leveling - someone tells you something she heard about something, when you tell another person you cut out details and level it to what you think are the most important things. Sharpening - the stuff you leave in and choose to tell, you. Assimilation - each person that retells is putting their own exaggerate biases and terms and spin on the information. For example: rumor is people getting fired - person who assimilates says the sales team is going to be fired because that person hates the sales team. Assimilation also influences how a person will level it. The rise of the virtual organization via comm networks. Web based platform like fb, but just for the organization. Messages sent to large and diverse audience.
