MGMT 2100 Lecture Notes - Lecture 26: Gesture, Positive Feedback, V Sign
22 May 2018
School
Department
Course
Professor
Estimated prevalence of email and meetings
23% of daily tasks involve email
205 billion emails sent a day. 15% are scam
47 emails per person
3 meetings a day
Average time in meetings: 158 minutes per day
More meetings per day—more tired
Non-verbal behaviors, effects
Verbal: words used
Nonverbal: body language, facial expressions. Intonation and pitch
You are alays seidig a essage, ee he you are’t speakig
Nonverbal feedback from managers affects employee behavior
Positive: smiles, head nods, eye contact
Egative: frowns, head shaking, no eye contact, eye rolling
Positive feedback builds good interpersonal relations
Tips on communicating with email
Be clear and conise
Use subject line effectively
Rarely use graphics/attachments
Never assume privacy
Inform recipient about replying
Always include your name and other relevant information
Business email should read like a business letter—header/closing/proofed
Types and outcomes of influence
Key to successful leadership today is influence, not authority
Influence=attempts by a person to change the behavior of superiors, peers, or lower
level employees; it is not in herently good or bad
Rational appeal, emotional appeal, pressure appeal, upwards appeal=person tries to say
that someone higher up agrees, exchange appeal
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Average time in meetings: 158 minutes per day. You are al(cid:449)ays sei(cid:374)di(cid:374)g a (cid:373)essage, e(cid:448)e(cid:374) (cid:449)he(cid:374) you are(cid:374)"t speaki(cid:374)g. Nonverbal feedback from managers affects employee behavior. Egative: frowns, head shaking, no eye contact, eye rolling. Always include your name and other relevant information. Business email should read like a business letter header/closing/proofed. Key to successful leadership today is influence, not authority. Influence=attempts by a person to change the behavior of superiors, peers, or lower level employees; it is not in herently good or bad. Rational appeal, emotional appeal, pressure appeal, upwards appeal=person tries to say that someone higher up agrees, exchange appeal. Compliance: willing to perform request, but not inspired. Brazil, middle east, engalnd, thailand/phiipines/china, russia, middle. In the middle east= thumbs up not good. China---if you eat all of your food they thi(cid:374)k it is(cid:374)"t e(cid:374)ough. Russia can only give even number of things.
