S W 334 Lecture Notes - Lecture 18: Customer Satisfaction, Knitting, Theory Z
Document Summary
Group of people, tools, and resources structured to accomplish any of a wide range of objectives. Common elements of organizations: social entities, goal-directed, comprised of deliberately structured and coordinated activity systems, activity systems are clusters of work activities performed by designated units within the organization, linked to the external environment. A social service agency is an organization providing social services. Types of social services agency: public, private, non-profit, proprietary (for profit, hybrid. Ways to interpret and understand how organizations operate: classical theories, neoclassical theories, human relations approaches, feminist theories, cultural perspective, political-economy theory. Institutional perspective: contingency theories, culture-quality theories, systems theories, theory z management. Classical theories: scientific management, administration theory of management, bureaucracy. Administrative theory of management: division of work, specialization of tasks, span of control, authority and responsibility, centralization, delegation of authority, unity of command, unity of direction. Human relations theories: staff are viewed as wanting to grow and develop.
