HPEX 445 Lecture Notes - Lecture 4: Organizational Behavior, Organizational Learning, Patient Safety
4 Apr 2016
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Document Summary
Allows managers another type of informaion to efecively deliver services. Goal: to improve management pracices for efecively working with and inluencing employees to atain organizaion goals. The study of how and why people behave in the workplace. Must successful organizaions make the best use of their employees talents and energies. Organizaions can reap a 40% gain by managing people in ways that build commitment, involvement, learning and organizaion competence. ***how individuals work in a group and then how the group works in a collecive sense overall. Rising costs and declining reimbursement inancial pressure. Common individual thinking paterns that can alter understanding. Percepion: what is noiced, to what atenion is paid. Cogniive biases: mental processing that simpliies handling informaion that can compromise decision quality. Self-fulilling prophecy: expectaions about another"s behavior that can elicit the expected behavior. Expectancy theory: managers afect employee moivaion when they inluence employee expectaions about ability to accomplish a task and expectaions of reward.
