Question

You are the nursing director in a skilled nursing facility. While you are assessing Mrs. Corneu, one of the residents, she volunteers that she wishes Maria took care of her during the day rather then Tran. When asked why and she responds, "Tran always chatters with the other assistants in her native Vietnamese, and I can't understand what she is saying. When they laugh while they assist me, I know they are making fun of me. Maria does not speak her native Spanish around me. I don't like to be ignored."

How would you address Mrs. Corneu? What actions, if any, would you take? Discuss how you feel when others who may be serving you are speaking in a language you do not understand.