HTM 1000 Study Guide - Final Guide: Environmental Protection, Foodservice, Television Studio

• School: University of Guelph
• Department: Hospitality and Tourism Management
• Course: HTM 1000
• Professor: Val Allen

Document Summary

Total quality management (tqm): continuous process that works best when managers are also good leaders; error prevention. Hospitality/tourism is the largest and fastest growing industry. Common dynamics include delivery of services and guest impressions of themselves. Open 365 days a year 24/7; shift work. Industry caring for others, ensuring guests receive outstanding services. Tourism: idea of attracting, accommodating and pleasing groups/individuals traveling for pleasure or business. World tourism organization(unwto): environmental protection, tourism development, immigration and cultural/social aspects of tourist. Pacific area travel association (pata): association for the promotion of excellence in travel within, and to and from the pacific region. Provides increased revenues as well as prospective employees/entrepreneurs with an increase opportunity. Affects industry sectors such as transportation, lodging, foodservice, entertainment and recreation. Money that is brought into a community that pays for hotel rooms, restaurants ect. To some extent, that income passes into the community when the hotel/restaurant order supplies and services pay employees ect.