ADMS 2610 Lecture Notes - Decision Support System, Space Shuttle Challenger Disaster, Metropolitan State University Of Denver
24 Mar 2013
School
Department
Course
Professor
Document Summary
Abstract-examination of the public documents available on the. Challenger explosion shows that a history of miscommunication contributed to the accident. This miscommunication was caused by several factors, including managers and engineers interpreting data from different perspectives and the difficulty of believing and then sending had news, especially to superiors or outsiders. Communication about the solid rocket booster joint that failed was made more difficult because it was bad news. Research has repeatedly shown that bad news is often not passed upward in organizations. Moreover, even when bad news is sent, people are less likely to believe it than good news. Early responses to bad news: disbelief and failure to. When o-ring anomalies first began appearing in early 1984, neither engineers nor management at mti treated them as serious problems in their communications to marshall. They did not send a grave interpretation of the data upward and, judging by internal documents, did not believe one themselves.
