BUSI 1020U Lecture Notes - Interpersonal Communication, Active Listening, Groupthink
Document Summary
Practise nostueso ( no one speaks twice until everyone speaks once ). If you have a problem with another person, tell that person, not everyone else. Everyone must be 70% comfortable with the decision and 100% committed to implementing it. If you agree to do something, do it. Communicate immediately if you think you may not be able to fulf. Different messages occur at different points in a group"s development. Fall into three categories: both information messages and procedural messages relate to getting the task done. Interpersonal messages focus on maintaining group norms fostering group cohesion. Information messages focus on content: the problem or challenge, data and possible solutions. Procedural messages focus on method and process. During orientation, when members meet and begin to define their task, people who want to work well together. Interpersonal messages focus on people, promoting friendliness, cooperation and group loyalty. consciously communicate in ways that foster mutuality and interdependence.
