SOC 202 Study Guide - Statistical Process Control, Quality Function Deployment, Quality Assurance
7 Feb 2014
School
Department
Course
Professor
Document Summary
Quality ability of good/service to consistently meet/exceed customer expectations. Evolution of quality management: 100% inspection before they occur, during production process. Quality control monitoring, testing and correcting quality problems after they occur. Quality assurance provide confidence that product"s quality will be good by preventing defects. Total quality management (tqm)- shift f/ quality control and assurance to a strategic mgmt. approach: emphasis on customer satisfaction and involves all levels of mgmt. Never ending improvements to key processes as part of tqm. Determinants of quality: product design - starting pt for level of quality, cost: quality planning, admin, investment for achieving good quality. 6. report progress: give recognition, comm results, keep score, m/ annual improvement part of regular system and processes. Armand feignbaum: collection of tools/techniques, open work envir cross functional teamwork, quality at the source - every employee is responsible for inspect own work.
