MGTA02H3 Chapter Notes - Chapter 1: Critical Path Method, Capacity Planning, Customer Satisfaction
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MGTA02H3 Full Course Notes
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Service operation- production activities that provides intangible services: bus driver provide transportation, teachers provide education. Good production- production activities that provides tangible products. 1- explain the meaning of the terms production and operations. The growth of global operations: companies had replaced the smoke, grease, and danger with high-tech machines, computers and clean rooms that are contaminant-free and climate controlled, production operations have become much more environmentally friendly. 2- explain the two classifications of operation processes. Creating value through production: products provide businesses with both economic results (ex: profit, wages, goods purchased from other companies) and non-economic results (ex: new technology, innovations, pollution) Operations/production management- the systematic direction and control of the processes that transform resources into finished goods and services. Operations process- a set of methods and technologies used in the production of a good or a service: goods transformation technology, services customer contact.
