COMM 305 Study Guide - Final Guide: Intranet, Frederick Herzberg, Knowledge Worker
Document Summary
Benefits are becoming a must and not a reward: human relations training: when you are training your employee, or asking him not do to something, no matter how many times you"ll ask him, he"ll still do it, sensitivity training: people learned to take advantage of sensitivity training, because employees no longer appreciate what they are doing, communications: employees do not listen to managers who do not understand them well. (upward flow of communication), two way communication: people want to actualize themselves and not just talk/listen. (suggestion plans, group participation programs, job participation: to make the employee feel part of the task. Good hygiene (cid:224)neutral (cid:224)good motivation (cid:224)satisfied: satisfaction is on 2 planes (satisfaction and dissatisfaction, presence of hygiene factors can reduce dissatisfaction but cannot promote satisfaction, presence of motivators can promote satisfaction but not having them does not mean dissatisfaction, real motivation is only achievable with the presence of satisfiers or motivators.
