MGTA02H3 Chapter 1: Chapter 1 MGTA02 Notes.docx

• School: UTSC
• Department: Management (MGT)
• Course: MGTA02H3
• Professor: William( Bill) Mc Conkey

Document Summary

Instead of needing to maintain continuous mass production, firms today go through constant change: new technology = clean, quick, safe machines; can operate on globally, machines can log onto internet, adjust own settings w/o humans, communicate w/ other machines in company via intranet or other companies" machines via internet, smart equipment = stores performance info which becomes available at desktops around world designers use to look at performance before machines are put into action. Production manager: managers responsible for ensuring that operations processes create value and provide benefits must bring raw materials, equip, labour together under a production plan that will use resources available in production place efficiently: as demand increases, must schedule & control accordingly, control costs, quality levels, inventory, plant & equipment, farmers = production managers; create form utility (convert soil, seeds, etc. into plants, meat, etc. Areas where service operations differ from production operations: performance, process & outcome, service characteristics, customer service link, service quality considerations.