ITM 100 Lecture : Lecture - Chapter 5
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ITM 100 Full Course Notes
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Document Summary
e-commerce is the use of information systems, technologies, and computer networks by individuals and organizations to carry out transactions in order to create or support the creation of business value. e-commerce includes all types of computer networks, transactions, and business relationships including: electronic funds transfers. Edi over private networks retail sales and wholesale exchanges over public networks like the internet: most people think of e-commerce as electronic shopping over the internet or b2c e-commerce. products can be divided into two primary categories: physical and electronic. physical products: anything that requires an actual shipment of a package to the buyer. digital products: can be received directly over the internet or other computer network. e-commerce companies must have back-office elements to handle order fulfillment and returns for physical goods. companies experienced in order fulfillment and returns have tended to be successful in e- commerce.