MGTA02H3 Chapter 1: Chapter 1 Business.docx
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MGTA02H3 Full Course Notes
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Document Summary
Service operation production activities that yield intangible services. Goods production - production activities that yield tangible products. Service-sector managers focus less on equipment and technology than on the human element in operations. Success or failure may depend on provider-customer feelings about the service. Production operations have become much more environmentally friendly. New technologies allow machines to run more cleanly, quickly, and safely, and to operate on a global scale. Products provide businesses with both economic results and non-economic results. Production historically associated with manufacturing replaced by operations. Operation a term that reflects both services and goods production. Operations (production management) the systematic direction and control of the processes that transform resources into finished goods and services. Production managers are ultimately responsible for creating utility for customers. Production managers managers responsible for ensuring that operations processes create value and provide benefits. Farmers have the option of employing workers.
