GMS 200 Study Guide - Midterm Guide: Customer Relationship Management, Internet Protocol, Intellectual Capital

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhorta

Document Summary

New economy is knowledge based and themes include teamwork, participation, involvement, empowerment and self-management. New economy is performance driven organizations are expected to excel on performance criteria includes concerns for ethics and social responsibilities. Takes initiative, discipline, and continuous learning to stay in change of your career path. Herman miller motto: innovative, our greatest asset is the abilities, gifts and talents of employers. Organizational performance: intellectual capital: collective brainpower or shared knowledge of workforce, knowledge worker: someone"s mind is an asset to the business, globalization: worldwide use of resource flows, product markets and business competition. Shamrock organization with the three leaves, 1)one for core workers 2)contract workers 3)part-time workers: organization: collection of people working together to achieve a common goal. Organizations share a broad purpose providing useful goods/services. 11. open systems: organizations interact with environment to transform resources into product outputs.