RSM100Y1 Study Guide - Equity Theory, Goal Setting, Reinforcement
Document Summary
Employee behaviour: pattern of actions by the members of an organization that directly or indirectly influence the organization"s effectiveness. Performance behaviour: behaviours directly targeted at performing a job (i. e. assembly worker has a simple performance behaviour as opposed to a r&d scientist) Majority of turnovers occur due to bad management (bullying bosses: theft and sabotage, sexual and racial harassment: can be costly both directly (from law suits, etc) and indirectly (by lowering morale, producing fear, aggression and violence. Individual differences: physical, psychological, and emotional attributes that vary from one person to another and that make each person unique: personality: relatively stable set of psychological attributes that distinguishes one person from another (has 5 fundamental traits) Agreeableness: one"s ability to get along with others (a person with high level of agreeableness is gentle, cooperative, etc and a person with low level is often irritable, short tempered, uncooperative, etc)
