COMMERCE 1BA3 Chapter Notes - Chapter 1: Human Relations Movement, Elton Mayo, Hawthorne Effect
21 Nov 2012
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**emotional intelligence (ei): consists of two components: self and other. More than 50% of the population uses the word terminated to fire someone. **organization behaviour - can be divided into 3 groups: Management: micro ob: study of the human (individual, mezzo ob: an individual in interaction with other individuals, macro ob: study of the entire organization in a competitive landscape. Assist with termination pick up the broken pieces . Internal consulting (ex. you are a manager in an organization confronting any issues pertaining to any of the 2ba3 topics: external consulting (ex. you are hired by an organization to provide advice on any of the 2ba3 topics) **ob consulting basics: what are organizations, organizations are social inventions for accomplishing common goals through group effort , social inventions understanding people and managing them to work effectively. [subliminal side] who : common goals people assembled together for a goal.
