ECON1002 Final: Business Contexts B (ECOF1004) Final exam notes
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Outsourcing is one of the ways western countries are attempting to streamline their operations and save costs. (hinchcliff 2010: the research (deloits) comes as australia"s financial services companies weigh up their outsourcing options, especially outsourcing overseas, with national australia bank pushing ahead with a pilot program in india and commonwealth bank exploring its options the savings to flow from outsourcing, including it. Anz has its own it operation in india, which it plans to expand to as many as 1000 staff, from 650, within two years: however banks" current off shoring models are not best practice current third party vendor models (employed by nab, wbc and sgb) concede too much control to vendors, and provide insufficient incentive for improving the underlying function, one example of successful inshoring is the hiring of rural employees and setting up call centres in rural locations where the labour and overhead is cheaper than in major cities.
